What is dunning management?

Dunning management is the process of retrying failed payments and emailing customers to recover them. Pelcro automates it: failed recurring payments retry on a schedule you set, with dunning emails, before an invoice is cancelled or written off.

How many times does Pelcro retry a failed payment?

Up to 5 attempts, on a schedule you choose of every 3, 5 or 7 days. You decide what happens after the final attempt.

Can Pelcro email subscribers when a payment fails?

Yes. Each retry can send a dunning email asking the subscriber to update their payment method, which is how most soft declines recover.

What happens after the last retry?

You choose: cancel the subscription and mark the invoice uncollectible, or leave the invoice open while your team follows up.

What is the difference between dunning and failed payment recovery?

Dunning is the retry-and-email process; recovery is the outcome, the payment that comes through. Pelcro runs the dunning so more payments recover.

Does dunning reduce churn?

It reduces involuntary churn, the cancellations caused by a card failing rather than a subscriber choosing to leave, by recovering those payments before the plan is cancelled.

Payment processing · Dunning

Dunning management that recovers revenue

When a subscription payment fails, Pelcro retries it on the schedule you set and emails the subscriber, so more payments recover before you cancel or write them off.

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Case study

Works with your gateways and payment methods

How dunning works

Watch a failed payment recover

Step through a retry schedule. See each attempt, the dunning email, and whether the payment recovers.

1DetectA recurring payment fails at renewal.
2RetryPelcro retries on your schedule: every 3, 5 or 7 days, up to 5 attempts.
3EmailEach attempt can send a dunning email asking the subscriber to update their card.
4ResolveRecover the payment, cancel and mark uncollectible, or leave the invoice open for follow-up.

Attempt 1 of 4

Day 0 · payment failed

Card declined (insufficient funds).

Illustrative. Example schedule and outcomes, not live data.

Who it's for

Subscription teams losing revenue to failed card payments
Finance teams deciding when to write off unpaid invoices
Retention teams reducing involuntary churn

Features

What it does

Configurable retry schedule: Retry a failed payment every 3, 5 or 7 days, for up to 5 attempts.
Dunning emails: Prompt subscribers to update a failed card with an email at each retry.
Choose the end state: After the last attempt, cancel and mark the invoice uncollectible, or leave it open for your team.
Works across your gateways: Retries run against the gateways you have connected, so recovery is not tied to one processor.
Reconciled automatically: A recovered payment reconciles to the open invoice, so finance does not chase it by hand.
Less involuntary churn: Recover soft declines, like expired or over-limit cards, before they turn into cancellations.

Last updated November 9, 2026

FAQ

Frequently asked questions

What is dunning management?: Dunning management is the process of retrying failed payments and emailing customers to recover them. Pelcro automates it: failed recurring payments retry on a schedule you set, with dunning emails, before an invoice is cancelled or written off. See payment processing
How many times does Pelcro retry a failed payment?: Up to 5 attempts, on a schedule you choose of every 3, 5 or 7 days. You decide what happens after the final attempt.
Can Pelcro email subscribers when a payment fails?: Yes. Each retry can send a dunning email asking the subscriber to update their payment method, which is how most soft declines recover.
What happens after the last retry?: You choose: cancel the subscription and mark the invoice uncollectible, or leave the invoice open while your team follows up.
What is the difference between dunning and failed payment recovery?: Dunning is the retry-and-email process; recovery is the outcome, the payment that comes through. Pelcro runs the dunning so more payments recover.
Does dunning reduce churn?: It reduces involuntary churn, the cancellations caused by a card failing rather than a subscriber choosing to leave, by recovering those payments before the plan is cancelled.

Get started

Recover more failed payments

Set a retry schedule, send dunning emails, and recover revenue before you cancel.

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