Let subscribers manage their own accounts
Pelcro's client portal is a secure self-service dashboard where subscribers update payment methods, download invoices, change plans, and manage their profile — without ever contacting support.
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- Self-service billing
- Fewer support tickets
- On your brand
Already trusted by leading publishers worldwide
Pelcro AI Studio · AI coding agent
Keep more subscribers with a prompt
Retention offers usually wait on an engineering ticket. Copy a prompt into Pelcro AI Studio and see the change right away in the live preview next to the chat.
Try these in Pelcro AI StudioCancellation save
“Save subscribers who try to cancel with a 20% discount”
Win-back coupon
“Show a 20% coupon to subscribers who visited the cancellation page”
Members-only archive
“Gate the archive for non-members”
Self-service client portal
Everything subscribers would otherwise email you about
Hand routine account work to your subscribers — and watch the support queue shrink.
Manage their subscriptions
Subscribers view what they're subscribed to, upgrade or downgrade plans, and control preferences — all from one dashboard.
Update billing & payment methods
Customers add or change cards and manage billing directly — with Apple Pay, Google Pay, and saved payment methods supported.
Download their own invoices
Receipts and invoices are available in the portal, so finance questions don't become support tickets.
Control their profile & address
Subscribers keep their own contact details, shipping address, and preferences current — no back-and-forth with your team.
For subscribers
A portal subscribers can actually run themselves
Fast, secure account access
Subscribers log in to a secure portal to view subscriptions, manage their profile, and reach their account dashboard without delays.
Self-service billing & payments
Customers update payment methods and view invoices right from the portal — with Apple Pay, Google Pay, and saved cards supported.
Flexible plan management
Give subscribers full control: update details, upgrade or downgrade plans, and manage preferences themselves.
One hub for customer data
The portal your whole stack reads from
Complete subscriber profiles
Your team sees each customer in full — subscriptions, billing history, payment methods, and account activity — for more personalized service.
Flexible integrations
Connect the portal to your email provider, analytics, and customer data platform so subscription data flows into the tools you already use.
Automated self-service
Routine account changes happen in the portal instead of your inbox — fewer tickets, lower operational cost.
Why it matters
Lower support costs, higher retention
Fewer support tickets
When subscribers handle billing, plan changes, and address updates themselves, routine requests stop reaching your support team.
Stronger retention
A clear self-service account makes it easy for subscribers to fix a failed card or switch plans instead of cancelling.
Targeted offers
Use the subscription data in the portal to drive relevant offers and campaigns that improve engagement and reduce churn.
What publishers say after moving to Pelcro
All customer stories“Our readers benefit from a central dashboard to manage all of their digital activities on hcn.org as well as providing a streamlined method to buy and renew their subscriptions.”
“This software takes care of the important things — member management, billing, product/plan management, authentication — so we can focus on creating a unique and seamless experience for our members.”
“We chose Pelcro because they appeared to do everything we wanted to do, and they did it in a way we were completely happy with.”
Get a free evaluation of your current funnel and user experience
Speak to an expertGet started
Launch your client portal with Pelcro
Talk to our team about giving subscribers a secure self-service portal that cuts support load and improves retention.
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