Resources
Customer Spotlight
Publishers, media companies, and nonprofits share how Pelcro helped them grow subscriptions, reduce churn, and delight their readers.
Tom Laidlaw
Director of Audience
Frieze
- Increased print subscriptions by 12%
- Implemented multiple paywall configurations
- Launched self-serve user dashboards
“We chose Pelcro because they appeared to do everything we wanted to do and they did it in a way we were completely happy with while being less expensive than competing platforms in the market.”
Jennifer Molsley
Vice President of Marketing
Education Week
- Increased auto-renewals by 15%
- 24% increase in subscriber growth
- Maintained a 90% customer satisfaction rating
“Pelcro's platform is a one-stop-shop for individual subscriber management with the best solution for simple recurring payments and plans. The ability to use a web-based product to review both print and digital subscriptions in real-time is unique in this space.”
Chris Verigan
Director of Engagement
Stars and Stripes
- 203% increase in new subscriptions within the first year
- Average 17% monthly increase in new subscriptions since launch
- Monthly churn decreased from 10% to 3% in 10 months
“The Pelcro system created more tools for us to communicate with our customers and to evaluate the best service methods and pricing options.”
Kaye Howe
Business Operations Associate
High Country News
- Gained reader-level visibility into subscriptions, account activity, and engagement in one place
- Confirmed digital subscribers donate at a rate on par with print subscribers
- Feature shipped directly from a client request on Pelcro's public roadmap
“Pelcro's product roadmap isn't a black box; it's a place where we can ask for what we need, watch other publishers upvote it, and then watch the team actually build it. That kind of follow-through is rare, and for an independent, nonprofit newsroom like ours, it means we have a partner that grows with our mission instead of asking us to work around their limitations.”
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