Pelcro AI Voice Agent

Conversational AI for customer service.

Pelcro's AI Voice Agent answers subscriber calls on a dedicated number, verifies who is calling, and resolves common account requests on the spot. Anything it can't handle goes straight to your team.

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Already trusted by leading publishers worldwide

Case study

“This software takes care of the important things — member management, billing, product/plan management, authentication — so we can focus on creating a unique and seamless experience for our members.”

Sarah PonnHead of Product, Craft Boxing

What it handles

Conversational AI that actually handles subscriber requests.

Subscription status
Current status and next renewal date.
Invoices and balance
Status, amount due, and due date.
Payment methods
Reads back the card on file (brand and last 4 only) and emails a secure link to add a new one.
Address and profile
Creates or updates addresses, email, and other profile details.
Cancellations
Cancels subscriptions at the end of the billing period, or immediately if you allow it.
Password resets
Sends the subscriber a password reset email.

From request → resolution

An AI agent that can actually answer subscriber questions.

When subscribers call, the agent verifies them, looks up the account, and makes the requested change during the call. No queues. Just outcomes.

01
Subscriber asks a question"Can you cancel my subscription at the end of this month?"
02
The agent verifies identityphone match ✓ · SMS passcode ✓
03
Action completedsubscription #336386 → cancels at period end

Secure by design

Verified callers only.

Caller ID is treated as a hint, never as proof. The agent confirms identity before it reads any account data or takes any action.

01
Phone number match
The caller's number is checked against the subscriber's account records.
02
One-time passcode
A one-time code is sent by SMS to confirm the caller's identity.
03
No full card numbers
Payment details are limited to card brand and last 4 digits, always.

Regular AICan you update my delivery address?To update your delivery address, please call our support line during business hours.Dead end. The subscriber calls again.

Your team stays in the loop

Routine requests resolved. The rest handed off.

01
Live agent fallbackCalls route to your support line when the caller asks for a person, when a request isn't resolved after multiple attempts, or when it falls outside what the agent supports.
02
Every call becomes a ticketEach completed call creates a support ticket with the full transcript, timestamps, and a call reference, linked to the customer's account.

Read the documentation

Setup

Live as soon as your number is.

01
Provision a number
In Settings → Operations → AI Customer Support, choose a country and area for your dedicated phone number.
02
Start taking calls
The agent is active as soon as the number appears in your settings.
03 · Optional
Fine-tune
Set up live agent fallback routing and customize the wording of the verification message.

Who we are

Built for publishers, by people who understand publishing

In 2016, frustrated by the lack of a truly modern subscription management service, we created Pelcro to revolutionize the publishing business model. Since then we've helped countless publishers grow, save on costs, and prioritize their content and campaigns.

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