Managed subscriber services, not just software
Pelcro's team supports your subscription operations end to end — custom integrations, a dedicated account manager, customer support, check processing, and day-to-day operational services — so your team can focus on growth.
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- Dedicated account manager
- 24/7 technical support
- Phone, email & chat
Already trusted by leading publishers worldwide
Everything you need for 7-star service
Not just software — a team behind your subscription operations
Pelcro supports the operational work most platforms leave to you — from first integration to every subscriber ticket.
Custom integration services
Our team handles migrations, integrations, and platform customizations so your subscription stack goes live without tying up your engineers.
A dedicated account manager
One point of contact who knows your setup and keeps onboarding, integrations, and day-to-day operations moving on schedule.
World-class customer support
Trained agents experienced in subscription businesses handle your subscribers over phone, email, and chat at the service levels you define.
Real-time feedback & reporting
Support analytics and reporting show how subscriber interactions are going, so you can keep improving the customer experience.
Onboarding, handled
The setup your team doesn't have to do alone
Going live on Pelcro is a defined sequence — and our services team runs it with you, from gateway to production.
- 01
Connect your gateway
We set up Stripe (or your gateway) for test and live payments.
- 02
Configure your site
Logo, domain, support email, and automated emails, done for you.
- 03
Build products & plans
Define what you sell and how — price, interval, and currency.
- 04
Migrate customers & subscriptions
Import existing subscribers and link them to the right plans.
- 05
Install the integration
We add the Pelcro script to your site and validate on staging.
- 06
Theme & go live
Match Pelcro's UI to your brand, then move from staging to production.
Integration & support experts
Experts who implement, integrate, and keep you running
Migrations, integrations & customizations
Our team provides custom integration services to implement and scale your subscription operations — without pulling your engineers off roadmap work.
24/7 technical support
Access round-the-clock technical support from our managed-services team, keeping your subscription platform operational and responsive.
Continuous platform improvements
We keep improving the platform with new features and operational updates that support your subscriber operations over time.
One point of contact
A dedicated manager for your subscription operations
Everything stays on schedule
Your account manager keeps onboarding tasks, integrations, and operational workflows clearly organized — so nothing slips between teams.
A single point of contact
One person owns your custom integrations, onboarding support, platform migrations, and ongoing operational services — no ticket roulette.
Customer support
Agents who support your subscribers for you
Phone, email & chat support
World-class support through Pelcro's customer-support outsourcing, delivered by agents experienced in subscription businesses.
Service levels you define
Tell us the response times and coverage you need, and our team builds a support structure that handles every subscriber interaction efficiently.
Feedback, analytics & reporting
Real-time feedback and support reporting help you keep optimizing the subscriber experience.
And everything else
The operational work, off your plate
Operations management
Extra help with reporting, accounting, or fulfillment support — on a one-time or ongoing basis — handled by our team.
Check processing
Accept check payments with secure check processing and data entry, kept accurate and centralized inside one platform.
Priority technical support
24/7 technical assistance with guaranteed response times and support personalized to your time zone.
What publishers say after moving to Pelcro
All customer stories“This software takes care of the important things — member management, billing, product/plan management, authentication — so we can focus on creating a unique and seamless experience for our members.”
“We chose Pelcro because they appeared to do everything we wanted to do, and they did it in a way we were completely happy with.”
“Pelcro's system has helped us improve the fluidity of our data flow between different systems.”
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Get started with Pelcro's subscriber services
Talk to our team about how managed subscriber services handle your billing, fulfillment, support, and subscription operations — in one platform.
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