What is a self-service billing portal?

A self-service billing portal is a secure page where subscribers handle their own billing: update a card, add a wallet, and download invoices, without contacting support. Pelcro's client portal includes this for the subscriptions you run.

Can subscribers update their payment method themselves?

Yes. Subscribers add or change a card directly in the portal, and saved payment methods are supported, so a card update never needs a support ticket.

Does the billing portal support Apple Pay and Google Pay?

Yes. Apple Pay and Google Pay are supported alongside cards, so subscribers can pay and update with a wallet.

Can subscribers download their own invoices and receipts?

Yes. Invoices and receipts are available in the portal for subscribers to download, which keeps finance questions out of your support queue.

How does self-service billing reduce support tickets?

When subscribers update cards, add wallets and pull invoices themselves, the routine billing requests that normally reach support stop being tickets.

Is the billing portal secure?

Yes. Subscribers reach billing behind a secure login, and payment details are handled through Pelcro's payment processing rather than over email.

Client portal · Billing

Self-service billing portal

Give subscribers a secure portal to update their card, add Apple Pay or Google Pay, and download their own invoices, so billing questions stop becoming support tickets.

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Case study

How billing self-service works

What subscribers do themselves

Pick an action a subscriber takes in the billing portal. The details are illustrative.

1Log inThe subscriber signs in to their secure portal.
2UpdateThey add or change a card, including Apple Pay and Google Pay.
3DownloadThey pull their own invoices and receipts.
4DoneNo ticket reaches your team; the change is live.

New card

Visa •••• 8431

Card updated. Set as default.

Illustrative. Example account, not live data.

Who it's for

Finance teams tired of invoice and receipt requests
Support teams fielding card-update tickets
Subscribers who want to fix billing themselves

Features

What it does

Update payment methods: Subscribers add or change cards from the portal, with saved payment methods supported.
Apple Pay and Google Pay: Digital wallets are supported alongside cards for fast, secure updates.
Download invoices and receipts: Every invoice and receipt is in the portal, so finance questions don't become tickets.
Secure access: Subscribers reach billing behind a secure login, not over email.
Fix a failed card: A clear portal makes it easy to update a failed card instead of cancelling.
One account across your sites: The same login works across the sites a subscriber has with you, so billing is in one place.

Last updated November 9, 2026

FAQ

Frequently asked questions

What is a self-service billing portal?: A self-service billing portal is a secure page where subscribers handle their own billing: update a card, add a wallet, and download invoices, without contacting support. Pelcro's client portal includes this for the subscriptions you run. See the client portal
Can subscribers update their payment method themselves?: Yes. Subscribers add or change a card directly in the portal, and saved payment methods are supported, so a card update never needs a support ticket.
Does the billing portal support Apple Pay and Google Pay?: Yes. Apple Pay and Google Pay are supported alongside cards, so subscribers can pay and update with a wallet.
Can subscribers download their own invoices and receipts?: Yes. Invoices and receipts are available in the portal for subscribers to download, which keeps finance questions out of your support queue.
How does self-service billing reduce support tickets?: When subscribers update cards, add wallets and pull invoices themselves, the routine billing requests that normally reach support stop being tickets.
Is the billing portal secure?: Yes. Subscribers reach billing behind a secure login, and payment details are handled through Pelcro's payment processing rather than over email.

Get started

Give subscribers a billing portal

Let subscribers update cards, add wallets and download invoices themselves, and cut billing tickets.

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