The Pelcro Blog
All articles — page 7 of 17
407 articles on subscriptions, billing and paywalls. Browse and filter from the blog home.
Pelcro Release 1.96: Smarter Reporting, Modernized UI, and
Release 1.96 (Tech Release 1.109)🟢 Platform: New Subscription Health Report for Retention & Churn InsightsWe’ve introduced a comprehensive Subscription Health Report that helps you better understand historical subscription behavior and project retention and churn trends over time.This new reporting tool gives clear visibility into subscription activity, enabling smarter forecasting and more informed business decisions.✅ Key Features: • New Subscription Health Report accessible from the Pelcro p
Dec 3, 20255 min readPelcro Release 1.95: Refunds, Plan Upgrades, and Returns
Release 1.95 (Tech Release 1.108)🟢 Platform: Refund Customer Balances Directly to Original Payment CardsYou can now refund customer balances directly to their original payment cards — streamlining refund workflows and eliminating the need for manual intervention or external processing.✅ What’s New • Added support for refunding payments originally credited to a customer balance back to their card. • The “Refund” button now appears for eligible payments directly in the Admin Dashboard. • Supports
Nov 18, 20252 min readRelease 1.93: New UI, Faster Product Lists, and
Release 1.93 (Tech Release 1.107)🟢 Accounting: New Customer Balance Summary Report AddedYou can now view a consolidated summary of all customer balances directly within the Accounting → Reports tab — no need for manual exports.This update introduces the new Customer Balance Summary Report, designed to give accounting and finance users a clear, at-a-glance view of customer balances, activity, and outstanding amounts.✅ This update includes: • A new Reports section under the Accounting tab, built
Nov 3, 20255 min readPelcro Release 1.92: Google Pay via Braintree + Purchase
Release 1.92 (Tech Release 1.106)🟢 Payments: Google Pay Now Supported via BraintreeYou can now enable Google Pay for your checkout flows using the Braintree payment gateway — giving Android users a faster, more secure way to complete purchases.This update includes: • ✅ Braintree configuration support for Google Pay (API keys and credentials) • ✅ Seamless front-end rendering of the Google Pay button based on browser/device compatibility • ✅ Full back-end integration for tokenizing and processing
Oct 20, 20251 min readAI in Customer Service: How Publishers Can Respond 5× Faster
75% of CX leaders see AI as a force for amplifying human intelligence (Zendesk, 2024) and at Pelcro, we agree. In fact, we’ve seen it firsthand with our own customer support team: with the application of AI customer service, our ticket resolution time went from 5 days to less than a day. That’s an 80% reduction in resolution times. Across industries, leading support teams measure Time to Resolution (TTR) as the cornerstone of customer experience, which is defined as the average time between when
Oct 10, 20253 min readFive Offboarding Tactics That Strengthen Subscriber
Don’t treat your cancellation flow as a goodbye. It’s one of the most critical yet overlooked stages of your customer life cycle management. When done right, it can become a powerful subscriber retention strategy rather than a churn point.The goal isn’t to bury your cancel button so deep in the UX that you risk a lawsuit (looking at you, Adobe circa 2023), but to use that moment to remind customers of your value and even offer a better plan or upgrade.Below, we break down six offboarding tactics
Oct 8, 20254 min readSubscription Retention Strategies: How the New York Times
In this article, we’ll break down how the New York Times has redefined cancellation UX, and why publishers should pay attention. From smart offers, to value proofing their content, their flow illustrates how cancellations can become a driver of subscriber retention rather than a threat.
Oct 2, 20254 min readRelease 1.91: Smarter Subscriptions, Invoice Notes, and
🟢 Performance: Ultra-Fast Site Info LoadingWe’ve supercharged how site information is delivered. Site configurations are now powered by Cloudflare’s global edge network, ensuring sub-100ms response times worldwide. • ⚡ Blazing Speed: ~60ms average response times, served from 200+ edge locations. • 🔄 Smart Caching: Configs refresh automatically every 5 minutes for up-to-date content. • 🌍 Global Reliability: Content stays available even if the origin server has issues. • 📈 Consistent Performan
Oct 1, 20253 min readPelcro Release 1.90: USPS Presorting, Mandrill Integration & More
🟢 Feature: USPS Mail Presorting & Reports (via BCC Architect)We’ve added support for USPS mail presorting and automated report generation (powered by BCC Architect) within Fulfillments. You can now create a fulfillment, configure presorting settings, and generate USPS-compliant reports directly from Pelcro.The following reports are generated automatically: • USPS Qualification Report • Postage Statement (PS Form 3541) • Mail Sort Summary Report • CASS Summary Report • Tray/Sack Labels • Contain
Sep 11, 20252 min readHow to use Pelcro across the subscriber journey to drive growth
Whilst Pelcro is often known as just a paywall software, our platform can do so much more. From onboarding to retention and churn reduction, Pelcro helps publishers optimize every stage of the subscriber lifecycle.Below, we outline some of the many use cases our clients already put into practice with Pelcro: from seamless onboarding and automated payments to AI-powered paywalls and community management.1 – Smooth Onboarding & MigrationChanging platforms is risky — failed logins, missed payments,
Aug 19, 20255 min readLessons from NYT, WSJ, FT and Substack: How to Build a
Reader loyalty isn’t left to chance. Leading publishers have turned their onboarding journeys into carefully engineered funnels: every click, from first visit to subscription, is orchestrated to maximize conversion and retention. We looked at how The New York Times, Financial Times, Wall Street Journal and Substack approach the problem. By reverse-engineering their tactics, we’ve mapped a ready-to-deploy onboarding flow that smaller publishers can adapt without reinventing the wheel.
Aug 18, 20255 min readThe San Francisco Standard's 165K Views Strategy [And An 8
Steal San Francisco Standard's growth strategy now and build your own social-first newsroom.While most local newspapers are desperately trying to figure out why their Facebook posts get three likes from the same three people every day, The San Francisco Standard is pulling in 165,000 views on TikTok for explaining housing policy. Their eight-part Instagram election series had people actually asking for more political content. When was the last time you heard that phrase?Since launching in 2021,
Aug 15, 20258 min readPelcro Release 1.89: Modernized, Faster, Better – React
🟢 Feature: React Elements Upgrade with UI EnhancementsWe’ve released a new version of our React elements, bringing significant improvements across the board:✨ UI Enhancements: Updated styles, improved responsiveness, and more consistent user experience across all components.⚛️ React 18 Upgrade: Migrated to React 18 to take advantage of performance improvements and concurrent features.📦 Dependency Updates: Upgraded several underlying packages for better stability, security, and compatibility.Th
Aug 12, 20251 min readHow AI Chatbots Are Reconstructing Paywalled Content (and
You didn’t lose your traffic. It was quietly repackaged and delivered by AI.While everyone was busy arguing about whether AI should train on publisher data, something else happened. Chatbots learned how to rebuild your articles without ever touching your servers. They don't scrape. They don’t leave footprints. They just stitch together pieces of your reporting from tweets, Reddit posts, newsletters, cached summaries and hand it over to the reader in seconds.No click. No paywall. No trace.This gu
Aug 5, 20259 min readPelcro Release 1.88: Enhanced Automation, Address
🟢 Feature: USPS Address Cleansing (CASS-Certified)Pelcro now supports CASS-certified address cleansing for all U.S. shipping addresses. This fully automated process runs during address creation or updates and is designed to reduce returned mail, ensure accurate delivery, and help your business qualify for USPS automation discounts. For more details, please see here.This feature ensures addresses are: • Properly formatted to USPS standards • Validated for deliverability (DPV®) • Enriched with ZI
Jul 8, 20252 min readWhy Publishers Can't Ignore Video in 2025 (and How to
Video consumption has reached a tipping point that publishers can no longer ignore. TikTok alone generates over 1 billion hours of video watched daily, while YouTube reports that users consume more than 2 billion hours of content every single day.LinkedIn has seen a 300% increase in video uploads over the past two years, with video posts generating 5x more engagement than text-based content. Even traditional business audiences are demanding visual content over written articles.Digital video adve
Jul 1, 20256 min readTop Subscription Stories from June 2025
What publishers can learn from broader subscription strategy shifts:The subscription economy continued to shift in June 2025, with key moves from platforms in education, entertainment, and streaming—each offering lessons for digital publishers. From flexible tier upgrades to bundled value-adds and growing ad-supported models, these updates offer clear signals: subscribers want control, options, and perceived value. For media outlets, these strategies can be reimagined to drive loyalty, limit chu
Jun 10, 20252 min readWhat 923 Million Subscriptions Tell Us About the Future of
Subscription media is shifting in a new direction. The focus is changing from rigid monthly fees to flexible, dynamic models that give users more control and better value.In 2025, consumers are prioritizing personalization, convenience, and choice in how they access media, whether it's video, audio, news, or magazines. Rather than relying on a single service, they’re turning to bundles, ad-supported models, personalized mini-plans, and curated content experiences.The DCN Q1 2025 Digital Media Su
Jun 9, 20256 min readWhen Markets Panic: What Tariffs Teach Publishers About
Market turbulence and subscription churn share more than a few similarities. In both cases, external shocks trigger emotional responses, rapid reactions, and potential long-term consequences if not addressed strategically.In early 2025, the S&P 500 was up 1.2 percent year-to-date and had posted a 12-month return of 16.8 percent. However, by the end of April, following the implementation of the tariff policy, it dropped to a negative 5.3 percent. The shift was sudden and driven by uncertainty, pr
Jun 4, 20253 min readPelcro Release 1.87: Streamlined Refunds, ACH Support, and
Platform🟢 Feature: Ability to Cancel Pending Refunds from the PlatformWe've introduced the ability to cancel pending refunds directly from the platform. Collaborators can now select one or multiple pending refunds and use the new "Mark as Canceled" button, located next to the existing "Mark as Processed" action. This button is enabled only when pending refunds are selected, mirroring the behavior of other refund actions. This update is also supported via the core API, offering greater control
Jun 4, 20252 min readHow AI Overviews Are Reshaping Digital Subscription Success
Most subscription businesses collect more data than they know what to do with. Metrics like churn rate, engagement, and revenue are tracked every day—but they rarely lead to clear decisions. The numbers exist, but the meaning behind them often doesn’t.This is where AI overviews come in. Instead of adding more dashboards or reports, they connect the dots. They help teams understand what’s happening, why it’s happening, and what actions are likely to make a difference.Why Traditional Analytics Are
May 27, 20255 min readGoogle’s 150M Milestone Proves It: Smart Subscriptions Are Winning
Google One just reached 150 million subscribers and it’s not because people need more storage. It’s because the subscription now helps them do things faster, easier, and smarter. For anyone in the subscription business, this shows a clear shift: people are no longer paying just for access. They’re paying for intelligence, and for tools that do the work with them and make their lives easier.For years, you might have sold access content, storage, products. But now, Google’s showing us what happens
May 26, 20254 min readTop Subscription Stories from May 2025
What publishers across the U.S., Canada, and the U.K. need to know nowThe subscription economy continued to evolve rapidly — with news publishers, magazines, and digital media platforms all navigating new rules, shifting consumer expectations, and emerging monetization models. For decision-makers at newspapers and magazines, these stories highlight the key market shifts shaping revenue strategies this year.These standout stories from May 2025 highlight the shifts shaping subscription models—and
May 22, 20251 min read8 Challenges Every Subscription Business Must Overcome in 2025
In May 2025, subscription businesses posted mixed Q1 results. On one side, reliable recurring revenue kept many forecasts intact—Universal Music, for example, saw subscription income climb by 9.3 %. On the flip side, two new pressures are biting:1. Less spending: Consumers are cutting back and canceling services they don’t use often.2. New rules: Regulators are cracking down on designs that hide the cancel button, sneak fees into fine print, or make you click through many pages just to leave. Th
May 21, 20254 min read