Pelcro AI Voice Agent
Conversational AI for customer service.
Pelcro's AI Voice Agent answers subscriber calls on a dedicated number, verifies who is calling, and resolves common account requests on the spot. Anything it can't handle goes straight to your team.
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Pelcro AI Studio · AI coding agent
Keep more subscribers with a prompt
Retention offers usually wait on an engineering ticket. Copy a prompt into Pelcro AI Studio and see the change right away in the live preview next to the chat.
Try these in Pelcro AI StudioCancellation save
“Save subscribers who try to cancel with a 20% discount”
Win-back coupon
“Show a 20% coupon to subscribers who visited the cancellation page”
Members-only archive
“Gate the archive for non-members”
“This software takes care of the important things — member management, billing, product/plan management, authentication — so we can focus on creating a unique and seamless experience for our members.”
What it handles
Conversational AI that actually handles subscriber requests.
Subscription status
Current status and next renewal date.
Invoices and balance
Status, amount due, and due date.
Payment methods
Reads back the card on file (brand and last 4 only) and emails a secure link to add a new one.
Address and profile
Creates or updates addresses, email, and other profile details.
Cancellations
Cancels subscriptions at the end of the billing period, or immediately if you allow it.
Password resets
Sends the subscriber a password reset email.
From request → resolution
An AI agent that can actually answer subscriber questions.
When subscribers call, the agent verifies them, looks up the account, and makes the requested change during the call. No queues. Just outcomes.
- 01Subscriber asks a question
"Can you cancel my subscription at the end of this month?" - 02The agent verifies identity
phone match ✓ · SMS passcode ✓ - 03Action completed
subscription #336386 → cancels at period end
Secure by design
Verified callers only.
Caller ID is treated as a hint, never as proof. The agent confirms identity before it reads any account data or takes any action.
- 01
Phone number match
The caller's number is checked against the subscriber's account records.
- 02
One-time passcode
A one-time code is sent by SMS to confirm the caller's identity.
- 03
No full card numbers
Payment details are limited to card brand and last 4 digits, always.
Your team stays in the loop
Routine requests resolved. The rest handed off.
- 01Live agent fallbackCalls route to your support line when the caller asks for a person, when a request isn't resolved after multiple attempts, or when it falls outside what the agent supports.
- 02Every call becomes a ticketEach completed call creates a support ticket with the full transcript, timestamps, and a call reference, linked to the customer's account.
Setup
Live as soon as your number is.
- 01
Provision a number
In Settings → Operations → AI Customer Support, choose a country and area for your dedicated phone number.
- 02
Start taking calls
The agent is active as soon as the number appears in your settings.
- 03 · Optional
Fine-tune
Set up live agent fallback routing and customize the wording of the verification message.
Get started
See the AI Voice Agent in action
Book a 30-minute walkthrough with the Pelcro team.
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