Pelcro Release 1.95: Refunds, Plan Upgrades, and Returns Management Enhancements
- merhan5
- 2 days ago
- 2 min read
🟢 Platform: Refund Customer Balances Directly to Original Payment Cards
You can now refund customer balances directly to their original payment cards — streamlining refund workflows and eliminating the need for manual intervention or external processing.
✅ What’s New
Added support for refunding payments originally credited to a customer balance back to their card.
The “Refund” button now appears for eligible payments directly in the Admin Dashboard.
Supports full or partial refunds, up to the original charge amount.
Refunds are processed via the same payment method and gateway as the original transaction.
💡 Why It Matters This enhancement reduces refund handling time, ensures accounting accuracy, and delivers a smoother refund experience for both customers and administrators.
🟢 Default UI: Self-Serve “Switch Plan” Experience for Subscribers
Subscribers can now upgrade their plans directly through a self-serve interface, allowing them to explore and switch to higher-tier products without contacting support — improving upsell opportunities and customer autonomy.
✅ What’s New
Added a “Switch Plan” button to the subscriber dashboard for all active subscriptions.
Displays only eligible plans with an equal or higher amount than the current plan.
Subscribers receive immediate confirmation (“You’ve successfully upgraded to Plan X”).
Updated plan details are reflected instantly in the user’s account.
💡 Why It Matters This update empowers subscribers to manage their own upgrades, reducing support overhead and driving faster conversions to higher-value plans — all through a seamless, intuitive interface.
🧩 Available now in the latest React Elements version. Please reach out to support@pelcro.com to upgrade to the newest UI.
🟢 Platform: Introduce Returns Management for Fulfillments
Pelcro now supports tracking and managing fulfillment returns directly within the fulfillment workflow — giving collaborators full visibility into returned quantities, reasons, and history for each shipment.
✅ What’s New
New Returns Section under Subscription → Fulfillments displaying:
Returned Quantity
Reason for Return (optional)
Creation Date and User
Introduced a “Process Return” option in the Fulfillment section — accessible via the three-dot menu on each shipment.
Built-in validation ensures users cannot return more items than were originally delivered.
💡 Why It Matters This enhancement introduces a structured and auditable way to manage product returns — improving operational accuracy, reducing manual tracking, and ensuring that fulfillment data remains consistent across the platform and reporting.
